Clinic Administrator



  • Location: Various across Coastal West Sussex
  • Salary: £20335 - £25908 per annum FTE per hours depending on experience and shift pattern
  • Service area: GP Access Hubs and Urgent Treatment Centre

image of a clinical administrator


Job Overview:

Our ideal candidate will need to be highly organised, self-motivated and have previous experience in a customer-facing role, will enjoy working as part of a team (both face-to-face and virtual) and show flexibility when required. Good working knowledge of IT skills is essential for this role.

Main Duties:

  • Prepare the facilities for the start of each clinic 
  • Manage the various appointments books in line with agreed policies 
  • Assist patients with their enquiries 
  • To provide telephone support for the team, dealing with both straightforward and complex enquires from a range of sources, Ensure messages are communicated accurately and dealt with in an appropriate and timely manner. 
  • Register patients 
  • To accurately input, update and retrieve data in a timely manner, using a variety of systems     (electronic and paper based), including both patient/client records. Ensure information is held in a secure and confidential manner in line with data protection guidelines. 
  • Complete data input spreadsheets as required
  • Adding rotas to the clinical systems and  cross checking against the rota system to ensure accuracy
  • Record messages for clinicians 
  • Liaise with colleagues at other sites as necessary to ensure seamless transfer of duties 
  • Maintain adequate stocks, record stock checks and place orders for any replacement stock needed
  • Completing all tasks and emails whilst on shift 
  • Flexibility to work across various sites
  • Opening and closing sites, ensuring site is left clean and secure at the end of every shift
  • Contribute ideas for changes and improvements to the service 
  • Attend quarterly staff meetings
  • Complete mandatory and statutory training as required by the organisation.

To undertake any other appropriate duties when required demonstrating both flexibility and support as required of the service.


Person Specifications:

Essential Requirments Desirable Requirements
Previous experience in customer service Experience of EMIS and/or SystmOne
Excellent communication skills Previous experience working in a primary care setting
Neat and Tidy appearance Experience in a healthcare environment 
Attention to detail  
Able to troubleshoot and problem solve  
Excellent organisational skills  
Ability to travel across sites as required  
Excellent punctuality  
Able to work under pressure  
Good IT skills and knowledge  

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