Clinic Administrator

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Job Overview:

Our ideal candidate will need to be highly organised, self-motivated and have previous experience in a customer-facing role, will enjoy working as part of a team (both face-to-face and virtual) and show flexibility when required. Good working knowledge of IT skills is essential for this role.

Main Duties:

• Prepare the facilities for the start of each clinic 
• Manage the various appointments books in line with agreed policies 
• Assist patients with their enquiries 
• To provide telephone support for the team, dealing with both straightforward and complex enquires from a range of sources, Ensure messages are communicated accurately and dealt with in an appropriate and timely manner. 
• Register patients 
• To accurately input, update and retrieve data in a timely manner, using a variety of systems     (electronic and paper based), including both patient/client records. Ensure information is held in a secure and confidential manner in line with data protection guidelines. 
• Complete data input spreadsheets as required
• Adding rotas to the clinical systems and  cross checking against the rota system to ensure accuracy
• Record messages for clinicians 
• Liaise with colleagues at other sites as necessary to ensure seamless transfer of duties 
• Maintain adequate stocks, record stock checks and place orders for any replacement stock needed
• Completing all tasks and emails whilst on shift 
• Flexibility to work across various sites
• Opening and closing sites, ensuring site is left clean and secure at the end of every shift
• Contribute ideas for changes and improvements to the service 
• Attend quarterly staff meetings
• Complete mandatory and statutory training as required by the organisation.

To undertake any other appropriate duties when required demonstrating both flexibility and support as required of the service.

Person Specifications: