Pharmacy Technician 




To support the development of excellent utilisation of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital. This includes using medicines knowledge to help improve the efficiency and resilience of General Practice teams. 

  • Responsible to: IPC Service Manager and Clinical Pharmacist
  • Location: Various across Coastal West Sussex
  • Salary: £27,475-30,935 FTE
  • Equivalent to Agenda for Change Band 5 dependent on experience and qualifications 
  • Service area: PCN Staffing

image of a pharmacy technician


Job Overview:

A relatively new role in General Practice combining patient-facing, analytical and administrative elements of work. The post-holder will help patients to get the best from their medicines by communicating changes to agreed and approved protocols, improving repeat prescribing processes, promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines. Each IPC Pharmacy Technician will work for one Primary Care Network (group of GP practices) in Coastal West Sussex.


Main Duties:

The precise role of each Pharmacy Technician will vary slightly depending upon which Primary Care Network the post-holder works for but will be made up of many of the following:

  • Support the PCN multi-disciplinary team to ensure efficient medicines optimisation processes are being followed.
  • Stream general prescription requests and work the reception teams, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.
  • Assist patients with responses to medication queries
  • Provide training and support on the legal, safe and secure handling of medicines, including the implementation and increased use of the Electronic Prescription Service (EPS).
  • Promote Electronic Repeat Dispensing (eRD) and online ordering as appropriate to patient and practice needs.
  • Implement efficient ordering and return processes and reduce medication wastage, liaising with patients as needed.
  • Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.
  • Help to organise and run various systems for the delivery of QOF and locally commissioned enhanced services.
  • Review and develop policies in line with CQC compliance.
  • Develop relationships with other pharmacy professionals and members of the multi-disciplinary team including primary care, community pharmacy, secondary care and mental health.
  • Contribute to the delivery of effective daily processes for the transfer of care between hospitals and GPs including effective signposting, record updates and relate communication.
  • Through the use of audit and action planning, help to tackle health inequalities.

Person Specifications:

Essential Requirements  Desirable Requirements
Professional registration with GPhC Experience of working in a GP practice
BTEC/NVQ level 3 or equivalent in pharmaceutical sciences Experience using SystmOne or EMIS
Evidence of continued professional development (CPD)  
Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy  
Good clinical pharmacy knowledge including terminology  
Computer literate (MS office packages)  
Excellent organisation skills  
Excellent communication skills with ability to adjust to suit the audience  
Strong understanding of data protection and confidentiality  
Self-motivated and pro-active  

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